I’m having issues linking my credit card. It does not recognize my credentials.

Hi jessica-desroche,

Welcome to Community!  Linking your bank and credit card accounts to QuickBooks Online is a valuable feature that makes reconciling a breeze.  I'd be glad to assist!

When linking your financial institution to QuickBooks Online, you'll enter the credentials as you would when signing into your bank's website.  Here's a helpful guide to assist you with the process.

Should you require additional assistance, please don't hesitate to contact us outside of Community.  It would be our pleasure to work with you personally and ensure you're able to connect your account with QuickBooks Online, without further delay!

If you have any other questions, feel free to reach out again.  We're always happy to help!