Sales & Customers

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We have both donors and customers.

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I send recurring Quickbooks invoices to my customers and I utilize the automatic late fee feature as well as collecting the payments with Quickbooks Payments.  I have some customers that are opting not to pay the late fee, and making a partial payment (their total bill less the late fees).  I could have sworn when I set everything up there was an option to enable partial payments and I turned it on (seemed like a good idea at the time).  Now I would like to disable the partial payment feature so they have to pay the entire invoice (their bill + late fees) but I am having difficulties figuring out how to do so.  Anyone know how this can be done?

Has anyone ever experienced problems like this? If so, what do you do?

We currently have a trucking company and the customer we contract for pays us with direct debit. The direct debit is after deductions such as hardware used (tools purchased), trailer insurance, fuel, and GST (they collect and remit the GST). How do I log this in quickbooks? Ex.Total Pay: $ 7,500Fuel: ($ 2,500)Hardware: ($ 500)Insurance: ($ 750)Total GST: ($ 375)Total Deductions: ($ 4,125)Net Payable: $ 3,375 Thank you

I've taken my computer to a local IT guy and he couldn't figure out what was wrong either.  

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I've been trying to setup payments all week and it keeps coming up as: We're Sorry, One of our Systems is Unavailable. When can this be expected to be resolved?

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I deleted the invoices because I had not captured all of the labour because I had not approved all labour related to the invoice in TSheets.  The first time I deleted the invoice, all time and expenses remained available to be invoiced under the create invoice tab but now the time and expenses are not available to be clicked and assigned to the invoice.  How do I get that data back to where it needs to be to redo the invoice?

So basically converted the Sales to Zero and post the amount owing to R&D Materials as an expense.

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I have read and re-read the Q&A to no avail. I would like to send an an invoice and after 30 days have REMINDERS sent every week to every customer over 90 days. Is this possible with QBO Essentials in Canada?

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I WOULD LIKE TO BILL MONTHLY FOR ACTIVITY ON EACH CUSTOMERS ACTIVITY ON ACCOUNT DURING THE MONTH.  HOW DO I RECORD THE SALES AS I GO AND EASILY INVOICE AT MONTH END?