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July 7, 2025
Question

invoice is showing text that doesnt exist

  • July 7, 2025
  • 1 reply
  • 0 views

I have reviewed all templates and the invoice memo and other fields and text from an old invoice template is showing up above the message comments in my invoice. Anyone else get ghost text?

1 reply

RazzieE
QuickBooks Team
July 8, 2025

You can perform browser troubleshooting to resolve the unexpected behavior with your invoice, @smcconnell2.

 

To begin with, I appreciate the effort you've put into reviewing your templates, memos, and invoice fields. To address the unexpected text appearing on your invoice, I recommend clearing your cache and Intuit-specific cookies. This action can help remove any outdated or corrupted data causing this issue. You can also use another supported browser to access your QuickBooks Online account as an alternative option.

 

If you have follow-up questions, feel free to leave a comment.