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April 28, 2025
Question

Just signed onto my account and all my invoices & mileage are all gone in my recent activity

  • April 28, 2025
  • 1 reply
  • 1 view
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1 reply

MsNorthPND1881
QuickBooks Team
April 28, 2025

Let's work together and go through some browser troubleshooting steps to see if a browser-related issue is causing the missing invoices and mileage to not appear, forestcityk9club. I'm here to help you with the steps.

 

Before we move forward, please ensure that you have used the correct login credentials to access the appropriate account. Additionally, let's open a private browser window and log in once more. This step will help us determine whether the issue is connected to your current browser settings.

 

Here's how:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: Press CTRL  Shift P
  • Safari: press Command Shift N

 

If you're able to access your account using a private browser, you may need to clear the cache of the regular browser you're using.

 

Additionally, you can automatically track trips from start to finish check this article: Track mileage in QuickBooks Online.

 

If you need further assistance managing invoices and mileage or have any other QBO-related queries, please leave your concerns in the comments below. Take care and stay safe!