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I
info2429
May 30, 2026
Question

properly.“Why can’t I view invoices older than April 30 in the QuickBooks iPad app?”

  • May 30, 2026
  • 1 reply
  • 8 views

Hi, I’m having an issue with the QuickBooks app on my iPad. When I open a customer profile and try to review older invoices, I can only scroll back to April 30. I have many older invoices before that date, but the app does not let me go further back. I already checked the customer account and the invoices should still be there. It seems like the iPad app is limiting the invoice history or not loading older invoices properly. Can you please help me fix this issue?

1 reply

C
ChristineJoieRQuickBooks Team
QuickBooks Team
May 30, 2026

A cache buildup can cause unusual behavior in the QuickBooks Online mobile app. This performance issue is likely why you cannot view your invoices right now.

 

We can reset the app to verify if the cache is causing this issue. This process is similar to clearing the cache on a web browser, which helps start the application with a clean slate.

 

Follow these steps if you are using an iOS device:

 

  1. Go to the Menu ☰ and select Help & Feedback.
  2. Tap Refresh Data.
  3. Tap Refresh to confirm.

 

Once completed, open the invoices again from the Customer profile. If you experience the same issue, please uninstall and reinstall the QuickBooks Online (QBO) mobile application.

 

Let me know if you have other concerns.

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