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A
Auberge-Schweizer
May 6, 2026
Question

The email sent for billing or reminders has an error in the shown amount. The bill is for 300$, the email shows an amount of 30 000$. This is automatically generated.

  • May 6, 2026
  • 3 replies
  • 3 views
No text available

3 replies

L
LouiseG12QuickBooks Team
QuickBooks Team
May 6, 2026

Could you clarify what kind of bill reminder you are referring to? Is it for a customer invoice transaction? 

If the amount on the reminder appears incorrect, open the original invoice and double-check the figures. If you find a mistake, you can simply edit the amount and click Save and Send to update your customer.

However, if the amount is already correct but the reminder is still wrong, you can delete and recreate the invoice. This way, we can see where the error came from.

If the issue persists, I recommend contacting our Live Support team. They can look into your situation closely and provide a tailored solution.


If you mean something else, don’t hesitate to add a reply to this post and add more details.

A
Auberge-SchweizerAuthor
May 7, 2026

The invoice has the correct amount, so does the paying page after following the link in the email. So, basically:

  1. Correct invoice amount
  2. Incorrect amount in the body of the email
  3. Correct amount on the pay page.

This is problematic, because the email is what the client sees first. When they see 12 500$ instead of 125$, they don't follow the pay link, they contact us, assuming we made a billing mistake. We then have to go into an lengthy explaination about how everything is OK and they can pay...

It's VERY problematic actually

Alex

J
JayAnne_CQuickBooks Team
QuickBooks Team
May 7, 2026

This discrepancy typically occurs when the system misinterprets a comma as a placeholder rather than a decimal point. Please check your Currency format settings to ensure decimals are being handled correctly. 

 

You can adjust these preferences by navigating to the Gear icon > Account and settings > Advanced > Other preferences > Currency format, then selecting your preferred format from the dropdown.

 

Once updated, try sending a test invoice to your own email address first to verify that the amount displays correctly before emailing your client.

 

However, if your settings are already correct, please ask your clients to open the email in an incognito window or a different browser. This helps bypass any corrupted browser data that can interfere with how the document displays.

 

If the issue persists, I recommend contacting our Live Support team. They can perform a deep dive into your automated templates and backend data, ensuring your clients receive accurate billing.

 

Should you have any other concerns, feel free to reply to this thread.

A
Auberge-SchweizerAuthor
May 7, 2026

I have checked the currency format, changed it, changed it back and it still doesn't correct the issue. I have sent the emails to myself, people I know and clients, asked them all to check the format, there definitely is an issue on multiple platforms. This prooves that the issue is in the email automated construction.

I have contacted the support team, they gave me a case number and put "engineers" on the issue, no news since then.

Hence my public question to the community: Has anyone had this problem, and found a way to work around it...?

A
Auberge-SchweizerAuthor
May 11, 2026

So while waiting for QB support to actually work on the problem, I've been playing around. I haven't found a fix, but 2 workarounds that allow me to send invoices via email while maintaining a link to the pay page.

[Workaround 1]
With the following comments (on Facebook), a work around has been identified. It allows me to send the client an email, with all the correct amounts and a working link to the pay page.
1. Send myself the email
2. Forward the email to the client, with a corrected the amount in the header in the body of the email, all the while : removing the email headers, correcting the subject line, etc. etc.
Basically hiding the fact that it's a workaround in the forwarded email.
While this is functional, I'd still expect QB to fix the issue.
 
[Workaround 2 / Pretty close to a solution]
Accounts & Settings >> Sales >> Online delivery >> Select "text" and not "HTML" in the drop down menu.
It changes the layout of the email and removes the header and switches it to a minimal layout, with a link to the pay page.
This is WAY closer to a definite solution, but the HTML version of the automatically generated email is still not fixed.
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