When I go to record a payment for an invoice, it won't bring up the amount owing, nor will it mark the invoice as paid. It's been like this since a few updates ago. Why?

Hello lebow27,

It's vital you're able to record a payment for an invoice with the amount owing showing. Don't worry, I'll be glad to assist so you can mark the invoice as paid and move on with your work. QuickBooks is designed to be an easy-to-use program and I'd like to help make sure you experience this benefit among many others. 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be one message away in case you need further assistance.