Why is there a hold on my customers payment?

A payment hold means we’re reviewing your customer's transaction for security. This protects both you and your customer, and doesn’t mean anything is wrong.

Intuit will email you at the address you used to sign up for QuickBooks Payments, with steps to resolve the issue if there are any concerns with your account. Please check your spam or junk folder in case the email landed there.

If you can’t find the email, please contact the QuickBooks Payments Live Support Team for further guidance. They can securely review your account and provide immediate assistance with this matter.

For more details about payment holds, visit this article: Why are my funds on hold?

Let us know if you have any other concerns. We’re always here to help.