How to record sales return after receiving payment ?

Hi there, @maher-alhorani.

Recording a sales return in QuickBooks Online can be done in just a few clicks. You've got me here to walk you through on how to do that.

You can take these steps below to accomplish this goal:

1. Click on + New button.
2. Select on the Refund receipt.
3. Press the Customer ▼ drop-down, then select the customer you want to refund.
4. Hit the Refund From ▼ drop-down, then choose the bank you deposited the payment for the invoice too.
5. Add all products or services the customer returned in the Product or service column.
6. Make sure to fill the quantity, rate, amount, tax, and other fields accordingly,.
7. Tick on Save and close.

For your reference in this procedure, you can check out this link: Record a customer refund in QuickBooks Online.

I'm also adding here some resources that can guide you in recording vendor and credit card refund in QuickBooks Online, just in case you need them in the future:

• Enter a refund from a vendor
• Refund a credit card payment in QuickBooks Online

If there's anything else that I can assist you with, let me know. Just drop a reply below. Have a nice day!