I'm here to help turn off the VAT in your QuickBooks Online (QBO) so you can get back to working order, @lynn@ace-africa.
In QuickBooks Online once we turned on the VAT feature, there will be no option to turn this off. As a workaround, you can set your default VAT code as Out of Scope of Tax or No VAT for all their future transactions. To do this please follow the below steps:
Here’s how:
Log into QuickBooks Online.
Go to the Gear icon.
Select Account and Settings.
Click Advanced from the left-hand options.
Under the section, Accounting click the edit icon.
Change Default tax rate selection to No VAT.
Click Save and then Done.
The OutofScopeofTax is used for non-vat registered businesses. This means, that if you use it then it will not show in any taxes reports in your account.