Question

Irish Vat reduction in predefined code "Standard" is showing correctly at 21%, but it is still using 23% when using code "Standard-R"

Forum|Forum|5 years ago
September 16, 2020
1 reply
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QuickBooks Online - International

R

RaymondJayO

QuickBooks Team

Let's get this issue fixed in no time, @usermanagement.

You've mentioned "predefined" above, so it seems like you're using the program's recommended tax codes. Please know that we adjusted the "Standard" rate automatically from 23% to 21% last September 1.

Since the system is calculating the previous rate, the browser's stored cache may be full. We can start by logging into your QBO account using an incognito window since it doesn't store data in the cache. Here are the keyboard shortcuts:

Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once signed in, create a transaction and use the "Standard" rate (21%) again. If this works, let's clear your regular browser's cache, so it'll function efficiently. Otherwise, you can use another supported web engine to help resolve this.

We always want to make sure we're compliant with Ireland's rules and regulations. Thus, check out their website for more tax updates: Current VAT Rates.

Additionally, I recommend running the VAT Liability and Detail reports from the Reports menu. These will help you view your sales tax info anytime. This way, we can ensure everything is accurate before filing and paying them.

The Community and I will be around to help if you have other concerns. Take care.

U

usermanagementAuthor

Hello

Thanks for your response.

I have done the following:

Opened Chrome in incogneto mode, and tried to enter a transaction using the inbuilt "Standard-R" tax rate.

Cleared my cache in Chrome and and tried to enter a transaction using the inbuilt "Standard-R" tax rate.

Opened Firefox (which I have not used for months) and tried to enter a transaction using the inbuilt "Standard-R" tax rate.

Used Microsoft Edge which I never use, and tried to enter a transaction using the inbuilt "Standard-R" tax rate.

Run the VAT Detail Report as described

Every time the Standard-R rate is coming out as 23% for a September transaction, and not 21%

Please can you check again as it seems the rate is not correctly set up for "Standard-R", whereas it is for "Standard"

Attached blurred out VAT Detail Transaction Report, showing a transaction dated 1st Sept, with 23%

many thanks

M

MadelynC

Moderator

Thank you for performing the advised troubleshooting steps provided by my colleague, @usermanagement.

I want to check and help you resolve this. However, this needs access to your account to fully investigate the cause of the issue.

I highly suggest contacting our Technical support team to check this further. They have more tools that can review the setup. You can use our work hours to ensure you can reach out to them at the time convenient to you. Then you can follow these steps:

Click the Help menu at the top.
Select Contact Us.
You can enter “the Standard-R rate is coming out as 23% for a September transaction and not 21%“ in the field, then click Let's talk.
You can choose to Get a call or to click Start messaging if you want to chat them.

Running reports can track your business events such as, sales and expenses. It breaks down the details you’ve entered into the program. You can generate a report as suggested above to make sure everything is properly organized.

Visit us again if you have other concerns while using QuickBooks. We’re always here ready to lend a hand. Keep safe.

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