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November 25, 2025
Question

Sumup disconected from my quickbooks. Sales are not reflected after connecting it back

  • November 25, 2025
  • 1 reply
  • 2 views
Sumup disconected from my quickbooks. Sales are not reflected after connecting it back. How can I solve this?

1 reply

QuickBooks Team
November 25, 2025

Hi there, Pachecovsf.

 

Please be aware that QuickBooks Online depends entirely on the data provided by the SumUp payment processor. Any issues with the SumUp connection or data may affect QuickBooks functionality.

 

We suggest reaching out to the SumUp Support Team to investigate any issues that may be causing the disconnection. They can help ensure sales data is transferred correctly from the SumUp system to your QuickBooks Online account.

 

Once everything is fine, it's crucial to review and categorize them thoroughly. To maintain accuracy and avoid duplicates, it's a good idea to reconcile your account regularly.

 

Feel free to comment below if you have questions about the QuickBooks integration concerns, Pachecovsf. I'm just one post away if you need help.