Thanks for reaching out to us here. QuickBooks Desktop is a great tool able to help balance your books. I can point you in the right direction for the best assistance.
In order to better assist you, we would need some more information from you. I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to help get you back on track. You can reach them by following the method in this link.
If you have any other questions, feel free to reach out here.
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