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July 8, 2025
Question

Hello, can somebody help pls, why i can't add the GST, when I create new invoice. In application from my android device. On desktop version everything works good. Thanks

  • July 8, 2025
  • 1 reply
  • 5 views
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1 reply

QuickBooks Team
July 8, 2025

Thank you for figuring out how to incorporate the tax code into the transaction, crafttilerenovation. Let's work together to address the issue with adding GST to your invoices while on the go.

 

There are times when the QuickBooks app data affects its performance. Resetting refreshes it into the default state and eliminates common issues without deleting documents and data. To start, follow the steps below for Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Navigate to Settings, then Refresh Data.
  3. Click YES to confirm.

 

Afterward, log in to your QuickBooks Online mobile app and then recreate an invoice to add the GST. On the other hand, consider uninstalling and reinstalling to ensure it's up to date if the issue persists.

 

Alternatively, you can continue using the Desktop version to achieve your goal or utilize the web browser on your Android device.

 

Once settled, send invoice reminders automatically or manually in QuickBooks Online to gently notify customers of their due date.

 

Reach out to the QuickBooks Community again if you need additional help with GST or invoices. Click Reply so I can get back to you.