How do you choose whether HST is applied or exempt when inputting expenses? I used to be able to select that and appear to not be able to now.

Thanks for reaching out to us today, @zarmstrong.

I can guide you through the steps on how to apply HST or exemption on an expense. If your account is enabled for sales tax processing, you will see a Sales Tax column on the expense. From there, you can select the category you want for each line item.

I've highlighted some sections for you to apply tax on a sale:

If you don't have this option, let's try some browser troubleshooting and see if it resolves the problem. You can open your account in a private browser.

Unexpected issues in QuickBooks are sometimes affected by the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

A private browser will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Run the payroll and see if it gives you the correct payroll details. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Please come back here and let me know the result so I can help you further. I want to ensure this is working for you. I'll be waiting for your response.