Howbills HST - how do I enter tax rate? There's 3 options and get an error with all. Have searched but haven't seen any related to Payables HST rather than Recivables HST

Hello Cara,

I wanted to make sue you're able to apply the correct tax item to your transactions. I can guide you through the steps on how to apply HST on an expense. If your account is enabled for sales tax processing, you will see a Sales Tax column on the expense. From there, you can select the category you want for each line item.

I've highlighted some sections for you to apply tax on a bill to avoid errors:

If you're still unable to assign a sales tax code, let's try some browser troubleshooting and see if it resolves the problem. You can open your account in a private browser.

Unexpected issues in QuickBooks are sometimes affected by the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

A private browser will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Please come back here and let me know the result so I can help you further. I want to ensure this is working for you. I'll be waiting for your response.

Thanks for your response. I do t have desktop (the one I wanted) because they funnelled us into online, and unfortunately it’s completely different and new.

The more checking into it, the more confused I am. HST/GST payable is not a line item then? Because the three options inclusive tax, exclusive tax and 0% are what’s throwing me. Which do I choose to record it not as a line item? Aka record it in the “Advertising” line item under tax?

this is really frustrating.