I had filed for a sales tax refund, but the tax authority refused it. There is a refund pending in my list of monthly tax returns. Is there a way to cancel it?

Hi there, 

I appreciate you reaching out to the Community. I'd be happy to share more info about the sales tax refund in QBO. 

If there was an error on the sales tax refund and you'd like to correct, you can do this by un-filing the sales tax return. Accountants and bookkeepers can easily un-file a sales tax return in QuickBooks Online Accountant Sales Tax Centre. This exclusive feature offers flexibility and control in managing client's books.

How to un-file a sales tax return

1. From the left menu, select Taxes.
2. Select Sales Tax.
3. Select the Returns tab.
4. Locate the sales tax filing that you'd like to un-file.
5. Under the Action column, open the drop down menu to view options.
6. Select Undo filing.
7. A window will appear asking Are you sure you want to go back? Review the information displayed and click Undo filing.
8. A notification will appear next to your open filing, highlighting the date that the return was reopened.

Note: 

• You will only be able to un-file the most recent sales tax filing. To un-file a historic filing, you'll need to un-file in reverse date order to reach the desired filing.
• You could receive an error message if you try to un-file after closing the books. In this case, you'll need to temporarily re-open the books in order to un-file.

If you're not in contact with an accountant, I encourage you to contact our support team for further assistance. Let me know if you have questions.