I know the difference the sales tax module in QuickBooks Online can make for business owners and bookkeepers tracking sales tax. We like to keep setting up sales tax simple, so I want to make sure that you're able to get past this error so you can continue to do that.
Whether you're setting up sales tax for the first time or setting up a new sales tax code, when you run into errors like you're describing, the first thing to do is start troubleshooting. The following steps are perfect for tackling issues with cloud-based programs like QuickBooks Online, so I recommend going through these one by one to see if one of them resolves the error.
Reset your Internet or try on another computer or device
If you're still having issues after that, connecting with a member of our support team will help us reach a resolution more quickly. The team member will be able to see the error you're seeing, troubleshoot further, and alert out engineers if necessary. There are a few ways to get in touch, so feel free to use whichever option works best for you.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Have a great rest of your day!
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