Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
August 2, 2023
Question

I’m having a problem with hst # not displaying on invoice… sometimes it is there and other times it is not, not sure what is going on.

  • August 2, 2023
  • 1 reply
  • 0 views
No text available

1 reply

Level 6
August 2, 2023

Hi there,

 

Glad to have you as a new member of the QuickBooks Community. It's vital you're able to display the HST number on your invoices without experiencing issues. Rest assured, I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.