I'm glad to hear you're taking advantage of the Bank Feeds in QuickBooks Online to automatically download and categorize your transactions. Making sure your GST payments are properly handled in the system ensures accuracy across your book. I'll be happy to assist you with this.
If you're unable to categorize your transaction or set-up a rule, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Intuit Clear cache and cookies to fix issues when using QuickBooks Online
For any further assistance, please reach out to our tech support team.
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET. Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
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