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March 22, 2026
Question

When i have to add a service to an open invoice the gst that was saved previously gets wiped out and have to go into all the services that where added and re apply them.

  • March 22, 2026
  • 1 reply
  • 5 views
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1 reply

Clark_B
QuickBooks Team
March 22, 2026

Hello there, Saddle. Is the customer profile set to a specific GST rate or based on location? Also, is the service item set to taxable in the Products & Services section?

 

The reason your GST is being wiped out may be that the service item is set to non-taxable, or there's no default tax code assigned to that customer. To verify this, simply navigate to your Service item>Edit and check its tax status. Then, go to Customer Profile > Edit to ensure a default tax code has been assigned.

 

If you have any other concerns, please click Reply.