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November 15, 2025
Question

Erroneous state payroll tax needs to be corrected.

  • November 15, 2025
  • 1 reply
  • 2 views

I deleted an erroneous state payroll tax. When I go the the bank register I see that the entry has not been deleted. When I try to edit the bank register entry I get the following message, "Looks like we've hit a little snag. How about you try again in some time".   I have tried Safari and Chrome.  Also purged cache as suggested online.  I now have multiple entires and the bank register does not balance.  Need help!

1 reply

Bryan_M
QuickBooks Team
November 15, 2025

Hey there, @antetuna. I appreciate your effort in trying to resolve the error you encountered in the bank register regarding those erroneous state payroll taxes that were supposedly deleted. 

 

I'll direct you to our Payroll Support team so they can assist you right away. They have the tools to open your account in a safe environment.

 

Also, this issue needs further review because the error persists even after performing the basic troubleshooting steps.

 

Here's how: 

 

 

  1. Go to the (?) Help menu on the upper right corner beside the initial letter of your profile.
  2. Choose the Search tab.
  3. Enter the error message in the search field below. Then, press Enter on your keyboard.
  4. Click the Contact Us below.
  5. You can select two options on how to connect with us. Either through Chat or Callback.

 

It's also essential to note our support's availability to make sure you can contact them during their operating hours.

 

You can always return here if you have additional questions.