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M
myrajasso
September 29, 2025
Question

I changed the settings in Sales Tax to monthly beginning in July however its has reverted back to o1-01-2012 Does anyone know of how to permanently fix this issue?

  • September 29, 2025
  • 1 reply
  • 2 views

I received a notice from the state that we were switched to pay monthly instead of quarterly dues. it was to start July. I made the changes however after a couple of weeks the settings change from what I set them to and revert back to 01-01-2012. I have opened tickets and received help getting the settings changed however still having the issue of it automatically reverting to 01-01-2012.

1 reply

L
lin_jcaj
Level 9
September 29, 2025

II can see how challenging it must be to deal with this issue, especially since you've already exerted your effort in contacting our support, Myra. Let's make sure we get this issue resolved.

 

Since it automatically reverts to your old setup, I highly recommend reaching out to our Live support again to address the matter further. There may be a deeper technical issue or an error in the system that requires advanced troubleshooting to prevent the settings from reverting.

 

We sincerely appreciate your patience, and we will work to resolve this for you permanently.

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