I uploaded a letter I got from IRS about payroll taxes. QB said they would be in touch within 2 days. A month later I have heard nothing. How do I get help from them?

You can choose to chat with an agent or request a callback to follow up on your concern about the payroll taxes, @owner9. Let me guide you on how to do this.

Your concerns regarding the payroll taxes matter greatly, and I appreciate you bringing them forward. To ensure a thorough resolution, I recommend reaching out again to our live customer support team. Before doing so, please ensure you have the IRS letter on hand, as it may contain specific information or reference numbers that are necessary.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu and select Contact Us.
3. Enter your concern and click Continue.
4. Choose between Chat with us or Have us call you.

For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.

I'll also include this guide to assist you in generating your payroll summary report to review your payments made through QuickBooks Payroll: Create a payroll summary report.

If you have any more questions about your payroll taxes or other QuickBooks-related issues, please feel free to comment down below. We're here to assist you 24/7, @owner9.