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January 20, 2026
Question

QBO Sales Tax not working for over 30 days.How many people are affected by the record payments menu crashing? I have not been able to post for over 30 days!!

  • January 20, 2026
  • 1 reply
  • 3 views

My QBO SALES TAX is not working properly and QB's support states this is a larger issue, yet no one calls me back or emails me any updates. This is a major issue that prevents me from posting any payments into my bank register. I'm unable to close my bank accounts for 2025 and keep my bank registers current.

1 reply

QuickBooks Team
January 20, 2026

Hello, @ejanss. I understand the situation you're in. Having a technical block persist for over a month is a significant setback, especially as you work toward finalizing your 2025 books.

To follow up on your case, I recommend contacting our Live Support team again. They have the tools to securely access your account and provide the latest updates.

Once this is resolved, this Year-end guide for QuickBooks Online will help you finish the closing process.

Feel free to click the Reply button if you have any additional concerns. We're always here to assist!