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V
VPS2010
November 8, 2024
Question

Quickbooks Online is no longer Exporting my Payroll Taxes

  • November 8, 2024
  • 1 reply
  • 7 views

I called about this issue on 10-24-2024. Is anyone else having this issue? I can't reconcile my payroll account.

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
November 8, 2024

Allow me to share some updates about the issues with exporting payroll taxes, VPS2010. I'll guide you through a set of effective troubleshooting steps to ensure your payroll taxes are exported accurately and efficiently.

 

The investigation about the inability to export payroll taxes has been closed. In this case, I recommend performing some troubleshooting steps to determine if it's a browser-related issue. Your browser's cache can become outdated, causing access problems.

To get started, we have to open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved. 

 

Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This can also be done in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

 

However, if the issue persists after completing the troubleshooting procedures, I recommend contacting our live support team for further assistance. They have the resources to review your account through a screen-sharing session, allowing for more in-depth investigation.

 

Additionally, I'll include this resource to provide a detailed view of your financial information. You can use it to access a list of payroll reports and transactions for your employees: Run payroll reports.

 

Remember, your journey with QuickBooks doesn't end here. If you encounter any further questions or need additional support about exporting your payroll taxes or other-related topics, please don't hesitate to leave a comment. Our community forum is always open, and our support team is just a click away.

V
VPS2010Author
November 11, 2024

So my issue is that since Quickbooks Online Payroll changed the way they are taking monies out to pay our payroll taxes. When I go to export after running a payroll I can export all my Employee wages. But when I check my payroll taxes to be exported quickbooks unchecks them all and I get a error message at the top of the screen saying export failed. I called in on 10-24-2024 did a screen share with a quickbooks representative. She was unable to help me. On the following day I got this message from Quickbooks.  

 
We're reaching out to you about the recent issue you reported: "1 transaction failed to be exported" when exporting tax payments to QuickBooks Desktop or Desktop Mac.
Here's the latest update:
The unexpected behavior you have experienced is anticipated to be resolved in an upcoming product update.
Our next update will be: Fri Nov 08 20:00:00 GMT 2024
I tried again to export over the weekend and the issue has not been resolved. What should I do next?
R
RheaMaeHQuickBooks Team
QuickBooks Team
November 11, 2024

Thank you for providing additional details about the issue you're experiencing with QuickBooks Online Payroll, VPS2010. We truly appreciate your patience and determination in seeking a resolution, especially the impact this issue has on your business operations. Please know we're committed to helping you resolve this matter.
 
We understand that despite the previous investigation and the scheduled update on November 8, 2024, the problem persists. While the initial investigation into this specific issue has been closed, we recognize the ongoing nature of the problem continues to affect your ability to manage payroll efficiently.

 

Given these circumstances, I recommend contacting our support team again. They are equipped to provide the most current information and conduct a more thorough investigation into your case. Our support team has access to the latest updates, and potential workarounds may help mitigate the impact on your operations while a permanent solution is developed. Here's how:

 

  1. Navigate to the (?) Help icon.

  2. Choose the Search tab and key in your concern.

  3. Click Contact Us.

  4. Choose how to connect with us.
  • Callback- we'll save your spot in line and call you back.
  • Chat- Start a conversation.

 

To ensure you receive timely assistance, check out their support hours.

 

Moreover, you may consider running payroll reports to enhance your understanding of your business's financial status and to access valuable information regarding your employees.

 

Thank you for your continued patience and for being a valued QuickBooks customer. Your satisfaction is important to us, and we are committed to helping you resolve this matter as quickly as possible. If you have any further questions or concerns about exporting payroll taxes, please don't hesitate to contact us. We're here to help ensure your QuickBooks experience meets your expectations.

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