Sales Tax Overview Page doesn't work and shows the "The agency is partially setup. (code: "INDIRECTTAX - 10393")

This generally indicates an issue with the sales tax setup in your account, Anjana. Let’s work together to resolve this so you can access your Sales Tax Overview page without any issues.

Your browser can interfere with QBO’s functionality and cause unexpected errors. Clearing your cache files usually resolves such issues. You can refer to this article for a detailed process: Clear cache and cookies to fix issues.

We can also access your QBO account using a different browser or switching to incognito/private mode. This will help bypass any cached data or browser-specific errors.

You can also double-check your sales tax settings to ensure all required information has been properly set up. Missing or incomplete details in your tax agency configuration could lead to this error.

If the issue persists after clearing cache, we recommend contacting our Live support team directly. They can provide further assistance and troubleshoot more advanced issues to ensure everything works as expected.

Please let us know if there’s anything else we can help with. We're always here to assist you.