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B
BusinessPerson5
June 16, 2025
Question

Saved custom sales tax rates no longer appear via Customer Invoices

  • June 16, 2025
  • 2 replies
  • 22 views

The saved, custom sales tax rates I have no longer appear as options via the dropdown for "Select tax rate" on Customer Invoices.  Previously, they would all appear, but now they have disappeared.  

 

I've checked the Settings to see if something has changed, but I don't see anything abnormal.  I'm inclined to think this is yet another bug.  Any help?

2 replies

J
JoelESQuickBooks Team
QuickBooks Team
June 16, 2025

The custom sales tax rates dropdown will show only if the tax rates are active, BusinessPerson5. Since you've confirmed there are no changes in your settings, I recommend performing some troubleshooting steps to isolate the issue. 

 

You can clear your browser's cache. This removes the webpage data that's causing the issue. If the problem continues after clearing your cache, consider trying other supported browsers that are installed on your system as an alternative. 

 

In case you want to personalize your invoices, you can check out this article for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Our team of specialists is available to provide personalized assistance with invoice management and to teach you effective bookkeeping practices to enhance your efficiency. For more information, please explore QuickBooks Live Expert Assisted.

 

Feel free to reach out to us again if you have any other questions beyond your invoices. We're here to help.

 

B
BusinessPerson5Author
June 21, 2025

No answer from QB support?   This issue still persists.

B
BusinessPerson5Author
June 21, 2025

Whoops, didn't see the reply.

I've tried other browsers and the desktop app and it's all the same:  no custom sales tax rates appear.  "Clearing the browser's cache" has never been a solution for the problems I've encountered with QB - please provide realistic troubleshooting.

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