Unrelated sales tax agencies appear under sales tax settings
- March 13, 2026
- 1 reply
- 18 views
There was supposedly an ongoing investigation about my issue but I received an email from QBO saying, "We reviewed your case (15155410883), and found that QuickBooks Online is working as designed." That is not correct. I spent several hours on the phone with 3 different experts that could not help me. Here is the issue:
See the attached photo. When I go to my Sales Tax Overview, no information generates. When I select 'Sales Tax Returns', I get an error saying "Something isn't working" and my two active agencies are not appearing in the drop down menu. There is also an error saying "Filing frequency needed for some tax agencies. To view your sales tax info, finish setting up your agencies." When I go to my Sales Tax Settings, there are 320 unrelated tax agencies that have appeared out of nowhere. 33 pages of agencies that I did not add. I made them all "inactive" but am still getting the error that the filing frequency needs to be added for these 320 agencies that I do not use and have never used or added to QuickBooks.
I cannot see what I owe in order to pay my sales tax on time for Mississippi and Tennessee. I paid the amount I calculated for February, but now I cannot even record my sales tax payments in QuickBooks. This needs to be fixed. Apparently, from what two different experts told me on the phone, I am not the only one with this issue.