I want to ensure this is taken care of, hcsproperties201.
Beforehand, did you receive an error message when tapping the New Transaction button? Any additional information or a screenshot will assist us in resolving the issue.
In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers: