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K
KSchadel
October 6, 2025
Question

"Bank of America-New" Bankfeeds not pulling up all accounts

  • October 6, 2025
  • 4 replies
  • 77 views

I am working in Intuit QuickBooks Enterprise Solutions: Nonprofit. 

 

On 10/2/25 I went in to update my bankfeeds and allocate charges. When I went to click on an account from Bank of America a pop-up appeared that said I needed to update my bankfeeds. To do this I needed to disable bankfeeds for those accounts and reestablish them. When I went to reestablish them only 1 of 7 accounts appears and it's not one that I need. 

 

Has anyone else experienced this issue?! Bank of America says they are aware and working on it. QuickBooks says the same... I really don't want to have to manually enter these! UGH!

4 replies

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
October 6, 2025

You'll want to contact our Live Support team for updates regarding the bank feeds not pulling up all accounts, KSchadel.

 

They can look into this further and suggest alternatives to help you with your bank transactions. Here’s how to reach them:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? Field and click Continue.
  4. If you don't have an account, select Create a new account.
  5. From there, select Continue and Continue with my account.
  6. We'll email you a single-use code and make sure to input the number.
  7. If you have more than one account, choose the one you want to use and Continue.
  8. Select a method of connection (Chat or Callback). 

 

I also recommend checking the support hours to know the best time to contact them at your convenience.

 

Let me share this link that will guide you in managing your bank transactions in QBDT: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

 

Please don't hesitate to post a reply if you have any other concerns related to QuickBooks. I'll be glad to help you out. 

 

K
KSchadelAuthor
October 6, 2025

I have done everything I can to get this corrected. I even did a chat with a rep for over an hour who CLEARLY was using ChatGPT... honestly, I've done all of this already. I exhaust every possible opportunity before calling and then reach out here after I call. It's like no one knows how this works or no one cares enough to truly find the root issue and fix it. This impacts our organization hugely... I wish there was an ACTUAL remedy. 

K
KSchadelAuthor
October 7, 2025

There is no way that I am the only person affected by this. Does anyone else have this issue? If so, what are you doing to remedy it? I think it's an issue on the Bank of America side, but I can't get anyone at BofA to provide any in-depth support. The last person I spoke with at B of A said "they are no longer supporting web connect or using .QBO files." Which royally messes me up... how do I get transactions into QBD without that?! 

    C
    cja1910
    October 30, 2025

    I had the same problem, after a call with QB support who told me i needed to contact BOA and four hours wasted later found out that the relationship between Quickbooks and BOA is no longer.  Meaning the set up for Bank Feeds for Bank of America - New will never work again.  What's even more upsetting is that the QB support team doesn't even know this.  I switched to QB three years ago and at first loved it.  Between this latest bank feed issue as well as shipping to their new Shipmanager, I'm frustrated at the steps backwards my company is taking every day to play catch up in our processes. What used to be time saving features of the software are no longer their. I wish that QB would listen and fix what needs fixing. They certainly make enough money to be able to do so. 

     

      C
      cja1910
      October 31, 2025

      Can you post the fix? I'm not sure who Michael is in triage. I've gone through the process of opening up the chart of accounts, editing the bank account connection feed tab to deactivate it which didn't help.  I've spent around $600 in third party apps to fix what no longer works in the recent QB update. I did purchase a conversion tool from Properconvert which does take the Quicken file from BOA and convert it to the QBO file but it's not seamless and duplicates some of the entries. To support reps, one that was only for QB at Bank of America said they no longer are partnering with QB or offering the connector any longer. Between the new shipping module which is garbage and loosing one of my bank feeds, i'm not sure where the funds are going as they relate to the increase in subscription prices. 

      C
      cja1910
      October 31, 2025

      Sorry but this sounds like a complete scam. 

        T
        treeguySanDiego
        New Member
        July 7, 2026

        Why should we have to manually enter anything in?? we are paying for this service!

        T
        treeguySanDiego
        New Member
        July 7, 2026

        Why should we have to manually enter anything in?? We are paying for this service! I have a Bof A credit account with 2 cards for employees. ( sub accounts) . one of the cards is not showing any transactions for the last 4 months! (since Feb 2026 - It is now July 6 2026 ). The other employee account is all up to date. 
        AND I only get one statement for this  “ corporate account” 

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