Bank transaction keeps saying "something isn't working" and will not update

We appreciate you for being here in the Community space. Let me provide other steps to update your bank transaction in QuickBooks Online (QBO).

Before anything else, may I ask what is your financial institution? So we can check for any ongoing issues related to your bank. Adding additional details will help us deliver an accurate solution.

In the meantime, we can check if it's a browser issue by opening your account in a private window, as it ignores historical data.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox: CTRL + Shift + P

If this works, we can clear the browser's cache to ensure the program performs efficiently. Consider switching to a different supported browser if you get the same result.

I've also added this article for other possible error codes or messages on the banking page: Fix bank errors in QBO.

Moreover, this article can help you categorise downloaded transactions so they can automatically end up in the correct accounts: Set up bank rules to categorise online banking transactions in QBO.

Please update us on how it goes. We're glad to serve you for further questions about banking or other QuickBooks concerns. Have a good one.