Can a customer revers credit card payments?

Hi there, @3AlarmPlumbing. 

I'll provide details on how you can reverse credit card payments for your customers in QuickBooks Desktop. Then, ensure you'll be routed to the right support team to assist you with this query.

Since your business uses a payment service provider, I recommend contacting their Customer Support Team. They'll be able to share detailed information about reversing the payment. 

If you want to create a credit note or refund check using QBDT, feel free to read through this article: Give your customer credit or a refund in QuickBooks Desktop for Windows. 

I'm always here to help you if you need further assistance with this matter or have additional concerns about managing customer payments in QBDT. Have a good one.