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March 15, 2020
Question

Can anyone help. Quick books simple start no longer logging PayPal transactions in 2 parts fee & actual amount received. Is it just us ?

  • March 15, 2020
  • 1 reply
  • 3 views
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1 reply

Moderator
March 15, 2020

Thanks for bringing this to our attention, @emmadougan.
 
There's an open investigation with regard to adding Paypal transactions in QuickBooks. We are currently aware of this issue and our Engineering Team is working with Paypal App to resolve this promptly.
 
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll be updated as soon as a fix is implemented.
 
Here's how to contact support:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

To ensure we address your concern on time, check out our support hours.

 

Feel free to go back to this thread if have further questions. I'll always have your back.