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January 6, 2021
Question

Cannot view expenses on app before December 2019, however i can view on desktop

  • January 6, 2021
  • 1 reply
  • 1 view
No text available

1 reply

MaryLandT
Level 10
January 6, 2021

Thank you for contacting us about viewing expenses on the app, pilu2512.

 

Let's perform some troubleshooting steps so you can view expenses on your phone. You can start by clearing history, cache, and cookies on your device. This helps refresh website preferences that might be causing issues in QuickBooks.

 

Let me show you how:

 

  1. Go to Settings on your device.
  2. Select Safari and tap Clear History and Website Data
  3. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

You can refer to this link for additional information: Clear cache and cookies to fix issues when using QuickBooks Online.

 

I've also added this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

 

Let me know if there's anything else you need by commenting below. I'll be right here to help you.