Customer Open Balance Zero, But Credit Still Generates on Statement

Forum|Forum|11 months ago
August 1, 2025
1 reply
2 views

Hi,

I refunded and credited a customer on an invoice, and their open balance shows $0.00, but when I generate a statement for them, the credit still shows up. I've double checked that everything was applied correctly and came out of the correct accounts. Any ideas how to clear up the statement? Every other report shows a zero balance.

The statement shows a balance forward of -$555.00 on one line and a chk refund for $555.00 on the next line, generating that zero balance, but why can't I get those two lines to not show up on the statement?

QuickBooks Desktop

Jayson_E

QuickBooks Team

In QuickBooks Desktop (QBDT), customer statements provide a detailed breakdown of all customer activity within the selected date range, which is why you see both the credit memo and the check refund on the statement, ACP2010.

In your case, the balance forward of -$555.00 (the credit) and the $555.00 check refund offset each other, resulting in a zero balance. However, both transactions are still listed to maintain transparency and provide a full audit trail.

However, if you prefer not to show certain transactions on the statement, you can adjust the statement period accordingly before generating the statement to exclude those transactions.

You can also check out this article for more details about customer statements in QBDT: Create and send customer statements in QuickBooks Desktop. (Disclaimer: While this article is for QBDT US version, the same principle applies to the UK version.)

If you have further questions, feel free to click the Reply button.

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