Does anyone have problems with schools receding their invoices, they only seem to get them on the second attempt

Hi optimumaquatics, thanks for joining the QB Community 🙂

Do you receive any bounce-back error when sending the invoices? For convenience, we've put together a guide with steps to cover to make sure that important emails from Intuit are received - the easiest way to do this would be to have the customer mark any emails that are received to the spam folder as 'not junk'.