Solved

Hello. My business address appears on the invoice, with additional characters that are not included in any of the fields. How can they be removed?

8 replies
18 views

example: Address - Any Steet City - London Unentered characters 'LO' PostCode - SE16 4PU

QuickBooks Online

Level 10

Hello jeremy61, Thanks for the clarification. Can we ask you to go to the cog in the top right>account and settings>company>contact info. Is the detail there correct? If so could you exit the account and settings and go back to the cog and then go to custom form styles >select edit on the form style which is the default one> click on the content option and top third of the preview and check if you hit the box with address and check it shows correctly there. If it does let us know.

G

GeorgiaC

Level 13

Hi jeremy61, thanks for joining the Community 🙂 - do the additional characters only show when print/previewing the invoice, or do they also show on the 'billing address' field when creating the invoice?

J

jeremy61Author

Hello,

No they do not appear in the billing address when creating an invoice. They are part of my address rather that the customers.

Thanks

E

EmmaMAnswer

Level 10

Hello jeremy61, Thanks for the clarification. Can we ask you to go to the cog in the top right>account and settings>company>contact info. Is the detail there correct? If so could you exit the account and settings and go back to the cog and then go to custom form styles >select edit on the form style which is the default one> click on the content option and top third of the preview and check if you hit the box with address and check it shows correctly there. If it does let us know.

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