Hi dave.s, If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:First 4 letters of the employee’s surname (lowercase).First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12. For any other questions or concerns, feel free to reach out to me. Thank you.

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dave-s

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Hi For the payslip email what happens if the persons surname only contains 4 letters

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RenjolynCAnswer

Level 9

Hi dave.s,

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

First 4 letters of the employee’s surname (lowercase).
First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

For any other questions or concerns, feel free to reach out to me. Thank you.

RenjolynCAnswer

Level 9

Hi dave.s,

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

First 4 letters of the employee’s surname (lowercase).
First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

For any other questions or concerns, feel free to reach out to me. Thank you.

dave-sAuthor

Hi my problem is that the employees surname only has 3 letters. What does it do then?

emmam6

Hello Community Users, Just wanted to pop in and add some clarification. In the case the Employee surname is 3 characters long you would use all the 3 letters of the surname and the first 4 characters of the National insurance number as the password. Any questions on this feel free to add to this thread. Thanks

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