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C
Clarke536
October 18, 2022
Question

Hi, on the app it won’t let me send invoices, please can you help? It use to but now stopped working

  • October 18, 2022
  • 1 reply
  • 1 view
No text available

1 reply

R
ReymondOModerator
Moderator
October 18, 2022

Good day, @Clarke536.

 

I'll help you fix the issue so we can send your invoices. 

 

Before we start, can you share with me the error message you're getting when sending invoices from QuickBooks Online Mobile App? Any further info would be much appreciated.

 

To fix the problem, let's try resetting your app data. This is similar to clearing caches from a web browser. Doing this refreshes the app storage and improves its performance. Here's how:
 

Mobile App:

 

  1. In your QuickBooks Online Mobile App, select the Gear icon.
  2. Choose the Refresh Data menu.
  3. Tap Yes.

 

Android Settings:

  1. Go to Settings and select Apps.
  2. Choose QuickBooks Online and click on Storage.
  3. Select Clear Data.

 

Once done, try sending invoices again. If the issue persists, uninstall and reinstall the app. 

 

Let me also add these articles to learn how the QuickBooks Online app works for you:

 

 

I'll keep an eye out on your response. I'm determined to ensure to help you succeed. Have a lovely day!

C
Clarke536Author
October 21, 2022
Hi, 
Thank you for the response.
I have attached the image of what the app says when trying to send invoices.
I have tried clearing the Caches but there isn't that option on the app?
Many thanks
MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
October 21, 2022

Let's make sure you'll be able to send invoices through the app, Clarke536.

 

Normally, we advise you to clear the cache if you're using a web browser to log into your QuickBooks Online (QBO) account. You'll want to clear the app's cache file instead if you're using a mobile app when fixing the issue. I've outlined the steps below:

 

  1. Open your QuickBooks app.
  2. Go to the Help menu at the top of the screen.
  3. Click the Rest App Data option on the drop-down selection.

 

Also, you might get interested in mobile invoices. These are invoices sent from your mobile device, enabling you to request payments on the go. To learn more, read this article for more information: How To Accept Mobile Invoices: A Guide For Small Businesses.

 

Furthermore, you can record sales transactions in two ways. If your customer paid for the product and service at the time of the sale. Second, if your customer plans to pay you in the future. For more details, I've got this article for your guide: Record Invoice Payments In QuickBooks Online.

 

Reach out to us, if you have any questions about sending invoices using an app. We'll always be right here to assist. 

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