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August 7, 2026
Question

Hi there, For some reason my payment details are no longer appearing on invoices I create and send via the app, it works okay on desktop though, any ideas on this issue?

  • August 7, 2026
  • 1 reply
  • 11 views
Payment details that I have saved via the desktop version on QuickBooks, used to automatically appear in my created invoices and email that would send to the customer, however now it is just blank. I have to go into the desktop and create or convert to invoice and it works fine on there but not on the mobile app. This is the android version on Google pixel by the way. Any help on fixing this appreciated Thanks Aaron

1 reply

QuickBooks Team
August 7, 2026

Cache buildup may lead to unusual behavior in the QuickBooks mobile app. To address this, let’s refresh your app data and clear any temporary issues.

 

Follow these steps in your Android device:
 

  1. Open the Menu ☰, then tap More Options ⋮.
  2. Select Settings, then choose Refresh Data.
  3. Tap YES to confirm.

 

Additionally, you may refer to this article for general troubleshooting in the QuickBooks mobile app: Fix common issues in the QuickBooks mobile app.

 

Please feel free to leave a comment below if you have any other questions.