Hi why do some of my receipt photos not upload?

Thank you for connecting with the Community, @jdavies@synergyo.

I understand you need to add receipts to your account. I'll walk you through how to refresh data in the QuickBooks Mobile app.

When you refresh your data, QuickBooks Online App will update it with the most recent data and will show receipts available that are recently uploaded. Please also ensure we have a good internet connection while doing the procedure.

Here's how to refresh data:

For Andriod:

1. Go to Menu ☰, and tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears if there's a problem getting your latest QuickBooks Online data; refresh it now. It may take a few minutes.
4. Tap Refresh to confirm.

If the issue persists, I recommend uninstalling and reinstalling the mobile app. It allows you to start over with the app.

Please follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
• Get the download link through SMS.

See this for detailed instructions on reinstalling the QBO mobile app: How to download the QuickBooks Online mobile app.

I'll keep an eye out for your response. I'm determined to help you succeed. Have a lovely day!