How can I change status of an invoice ?

In QuickBooks Online (QBO), the status of an invoice cannot be manually changed because it updates automatically based on whether a payment has been recorded or applied. We can, however, find the transaction and void it to revert its status to open.

When you void a transaction, QuickBooks sets its amount to zero. This keeps a record in your books without changing your overall totals. Here’s how to do it:

1. Navigate to All apps, then Sales & Get Paid, and select Sales transactions.
2. Locate the invoice in question and click on View/Edit.
3. Hit the Manage icon.
4. Under the Status dropdown, click the View payment hyperlink to access the linked payment. This'll take you to the Receive Payment page.
5. From there, check the invoice that was incorrectly marked as paid.
6. Select More, then Void.

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