How do I record payments in QB sole trader app without the record payment option

I appreciate you taking the time to share your experience with the QuickBooks Sole Trader app, @regina26. I understand how important it is to be able to complete your tasks without any interruptions.

Given that this issue has persisted since yesterday, I would highly recommend reaching out to our Live Support Team for further assistance. They’re equipped with specialized tools to help investigate the matter thoroughly.

Here’s how to reach our live experts:

1. Log in to your QBO account and select the Help (?) icon.
2. Scroll down to select the Contact Us button and follow the prompts.
3. You will be able to request a callback or start a live chat with an expert.
   
   

For callbacks, they're available Monday through Friday from 8:00 AM to 6:00 PM. For live chats, our support is available to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

As a temporary workaround, you can use a mobile browser to continue managing your work while our live experts work on this issue.

Please let us know if you have further questions or concerns.