You can change the email address that appears on your invoices, but not the underlying system address that actually delivers them.Here's the distinction and how to update it.To set a different email address for invoices (without changing your main company email):Select the Gear icon.Select Account and settings.Select the Company tab, then go to Contact info.Enter your preferred address in the Customer email field under Customer contact info.Select Save, then Done.This address will now show as the sender/contact email on invoices sent to customers, without affecting your main account email.More detail: Customise invoices, estimates, and sales receipts in QuickBooks Online

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How to change the email address used to send invoices in QuickBooks Online

Forum|Forum|4 years ago
December 13, 2021
5 replies
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QuickBooks Online

Best answer by Elizabeth P

You can change the email address that appears on your invoices, but not the underlying system address that actually delivers them.Here's the distinction and how to update it.

To set a different email address for invoices (without changing your main company email):

Select the Gear icon.
Select Account and settings.
Select the Company tab, then go to Contact info.
Enter your preferred address in the Customer email field under Customer contact info.
Select Save, then Done.

This address will now show as the sender/contact email on invoices sent to customers, without affecting your main account email.

More detail: Customise invoices, estimates, and sales receipts in QuickBooks Online

G

GeorgiaC

Level 13

Hi clarecoombeswrit, thanks for joining us here on the Community - this format should be accepted, does the email address contain any special characters (other than @)?

C

clarecoombeswritAuthor

Thanks for the reply. It’s worked now but only as I removed the website address, which it won’t accept: [removed].

Will this contact email also change the one on invoices as that was my main goal? BW

JasroV

Level 8

Thanks for sharing an update with us, Clare.

If you've set the email address as your new company email, then yes, it'll update on the invoice. Once you sent an invoice to your customer, the address will be shown on the invoice form.

If you don't want to change your company email address and just want to use the address as the sender, you'll want to add it as a customer facing email. Let me show you how.

Go to the Gear icon in your QuickBooks Online (QBO) account.
Select Account and settings.
Click the Company menu and select the Contact info section.
Enter an email address in the Customer-facing email field.
Click Save and then Done.

If you're referring to changing the default email from (quickbooks@notification.intuit.com.), the option to do so isn't possible. This is to protect your account and prevent security risks. Suspicious email can sometimes be a scheme to get your personal info.

Furthermore, I'm adding this link that you can utilize in modifying your invoices and recording your customers' payments:

You're always welcome to tag me in your reply if you have any other questions about the invoice email address. I'm always here to back you up!

C

clarecoombeswritAuthor

Fantastic - thank you so much.

Elizabeth P

Answer

Community Manager

You can change the email address that appears on your invoices, but not the underlying system address that actually delivers them.Here's the distinction and how to update it.

To set a different email address for invoices (without changing your main company email):

Select the Gear icon.
Select Account and settings.
Select the Company tab, then go to Contact info.
Enter your preferred address in the Customer email field under Customer contact info.
Select Save, then Done.

This address will now show as the sender/contact email on invoices sent to customers, without affecting your main account email.

More detail: Customise invoices, estimates, and sales receipts in QuickBooks Online

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