I can't see any previous estimates/invoices even existing customers on the app but all information is available online. Anything I can do to fix this?

Forum|Forum|4 years ago
February 15, 2022
1 reply
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QuickBooks Online

payment after leaving

Level 10

Hi snowdenplumbingh It may be that you have installed the incorrect app, if you have one of our small business accounts, you may have downloaded the self employed app rather than the accounting app?

snowdenplumbinghAuthor

Hi John,

Unfortunately it's the correct app items been working for years but last Friday I just wasn't able to find/view any thing that's on our account on the app. My business partner can in his mobile device but I cannot.

Thanks

Ian

GeorgiaC

Level 13

Hi snowdenplumbingh, we'd be grateful if you could uninstall and reinstall the app to fix any cache issues that may be causing this, if you're still unable to view all data following this, please get back to us below. 🙏

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