I can’t upload receipts

The system is designed to process one receipt per file. If your photo captures two receipts or a combination of a receipt and a bill, the auto-extraction engine will reject the entire upload. Before we begin troubleshooting, could you let us know whether you're on the mobile app or accessing the product through a web browser when submitting your receipts?

When uploading receipts to QuickBooks Online (QBO), we recommend avoiding sensitive or personal information, such as credit card numbers. Additionally, QuickBooks supports certain file formats, including PDF, JPEG, JPG, GIF, and PNG.

If you're using the QBO mobile app, please ensure it's updated to the latest version to receive improvements and security patches that enhance your overall experience and functionality. Then, let's reset the app's data and refresh its settings for optimal performance.

For iOS     

1. Tap Settings, then locate General.
2. Select iPhone Storage, then QuickBooks Online app.
3. Press Offload App.    

For Android     

1. Go to Menu ☰, then tap More Options ⋮.
2. Pick Settings, then Refresh Data.
3. Hit YES to confirm.    

Afterward, restart your mobile phone and check if you can upload your receipts. If you’re still having trouble, please uninstall and reinstall the app. In the meantime, you'll want to upload your receipts using a web browser.

If you're using a web browser, we can open an incognito window to access the product with a clean slate. If the issue persists, I recommend contacting our Intuit Experts so they can review this behavior and ensure you can successfully upload your receipts.

Please feel free to reply below if you have further questions. I'm here to help!

I’ve tried this but still no joy, anymore help? 

I have exactly the same issue. Have tried on WiFi and without and have deleted the app but the same issue happens - keeps on wrroring

I have found the only way to do it now is to wait for it to fail the upload, then save it to the camera roll and upload from there, works instantly but it takes ages to fail initially, total pain!