I cannot connect QuickBooks to my hsbc account. I add the one time passcode and it just says connect yet never connects

Thanks for posting here in the Community, Will Staddon.

I'm here to help you with  your concern about connecting your HSBC account into QuickBooks. 

Did you receive any error message connecting your account to QBO? Any additional information about it can help me provide a right and timely resolution to your concern.

For now, I would encourage checking out these articles on how to upload transactions manually and fix specific banking error:

• Manually upload transactions into QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

I'd appreciate it if you could give me an update by adding a comment below. I want to make sure everything is taken care of for you.