I cannot seem to get any invoice to email. I end up having to do a screengrab and send that

Let's perform basic troubleshooting procedures to ensure the timely and smooth transmission of your invoices, Rachel. An accumulation of historical data can cause unexpected behaviors. 

To start, open your account and send the invoice through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once it works, return to your regular browser and clear your cache to start afresh. You can also switch to other installed supported browsers, which is a good alternative.

If you encounter any error messages while sending the invoices, please do not hesitate to comment down below. With that additional details, I'll be able to explore potential solutions. 
 

You might also want to print your invoices to get a copy instead of taking a screenshot. See the attached sample for visual reference.

For future reference, if you have received payment from one of your customers, you can record it in QuickBooks. It will mark your invoices as paid, ensuring that your financial records are up-to-date and accurate.

Taking the troubleshooting steps should ensure you can send your invoices via email. This process will also guarantee your customer will receive the detailed descriptions that help them stay on top of their payment records.