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I have been paid for 2 invoices in one payment but I cannot mark the outstanding amount as paid due to this the amounts show as outstanding in my books

Forum|Forum|6 years ago
September 10, 2019
2 replies
22 views

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QuickBooks Online

Best answer by GeorgiaC

Hey alphamarineserv,

You can go to the + icon and Receive Payment and then select the customer on the drop-down. This will show all outstanding invoices for that customer - tick the invoices that the payment applies to and enter the amount received against each in the 'Payment' box.

Thanks :)

M

mazar

Level 6

Hello,

If the UK version is like the US version, then the online Invoice payments are linked to ONLY that one invoice they pay the link on. If they paid for another invoice on that same payment, this should have created a credit in the customers account.

Go to Receive Payments and select that customer. You should see the outstanding payment and the credit below if you scroll down. Use the credit to pay the invoice and that will close it out.

G

GeorgiaCAnswer

Level 13

Hey alphamarineserv,

You can go to the + icon and Receive Payment and then select the customer on the drop-down. This will show all outstanding invoices for that customer - tick the invoices that the payment applies to and enter the amount received against each in the 'Payment' box.

Thanks :)

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